1DUR HOSTING

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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to click the Help button, which is visible on each and every page. A pop-up menu will appear. It includes thorough info about all the operations that you can carry out on that particular page. Each pop-up menu opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich collection of how-to videos demonstrating how to work with our web hosting Control Panel. They're intended for those of you who want to see how things are getting done instead of just reading articles. Thus, everyone can swiftly become familiar with our Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you need, have a glance at our extensive FAQ section, which comprises questions asked by actual customers and provides practical solutions. We frequently "revamp" our FAQ database with new articles in order to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you need in the FAQ section either, you can contact our great team of tech support engineers available 24x7x365 and ready to assist you with any question. Each support ticket you submit will be answered within one hour (the average trouble ticket response time is about twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 182486

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com